A revolutionary, new service excellence model that creates more accurate alignment between servic...

The role of service level manager is critical in that the agreements negotiated with customers sh...

In a world rapidly being reshaped by revolutionary technologies, understanding the potential and ...

Large-scale data loss and data privacy compliance breaches continue to make headline news, highli...

User Experience Foundations provides a reasoned and authoritative explanation of what UX is, why ...

This book is for executives and practitioners tasked with the movement of data from old systems t...

In alignment with BCS AI Foundation and Essentials certificates, this introductory guide provides...

In today's technology-driven environment there is an ever-increasing demand for information deliv...

The journey towards the autonomous enterprise has begun; there are already companies operating in...

Data is a valuable corporate asset and its effective management is vital to success. This profess...

The BCS Glossary is the most authoritative and comprehensive work of its kind on the market today...

Data is a valuable corporate asset and its effective management can be vital to an organisation's...

Agile is an iterative approach to software development that has rapidly gained popularity in the ...

This practical guide provides insight into software testing, explaining the basics of the testing...

This book offers practical guidance to key stakeholders involved in defining, developing and deli...

In this 4-book set, author and broadcaster Carrie Marshall explains key approaches to business an...