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03.07.2026While all companies want to be a customer-centric business, many organizations fall short when it...
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28.07.2026
While all companies want to be a customer-centric business, many organizations fall short when it...
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01.04.2015
WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when cust...
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11.04.2016
WINNER: 2016 Chartered Management Institute Management Book of the Year - Commuter's Read Categor...
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03.05.2012
Research shows that consumer conversations, client happiness and empowered employees are the pill...
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08.01.2018
Phase 3 of digitalization has started. A phase of artificial intelligence has revolutionized the ...
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